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New senior management team
We are proud to welcome two new faces to Family. Jackie Molloy, who previously worked as head of people and performance at
Bromsgrove District Housing Trust, and Richard Wilson, who was director of resources at Local Better Regulation Office, have joined our restructured management team.
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Going local pays off
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Working closely with our residents is key to how we operate at Family and over the summer months we picked up on the Government’s localism theme with a resident road show.
The road show involved holding three separate events in north, south and central Birmingham with the aim of reaching a greater number of customers. This approach proved to be more successful than in previous years where we’ve put all our resources into one main event and we were extremely pleased to see an increase to the number of residents wanting to get involved with Family through our Customer 1st resident involvement scheme.
Our Customer 1st programme provides a range of opportunities for residents to make a real difference to service delivery and thanks to this we were selected earlier this year as one of the Tenant Services Authority’s top 10 co-regulation champions. |
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Global eco good practice case study
One area in which we have specialised in recent years is in helping our residents gain financial advantage from implementing eco measures into their homes. We were extremely pleased to find that our partnership work had reached the ears of overseas experts.
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Smart thinking puts Birmingham on energy-saving map
We have helped to prove that housing association tenants are more likely to be convinced of the need to protect the environment than other people. This has been discovered as part of an international energy project.
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Birmingham homes get warmer before the winter freeze
Households in Birmingham have got warmer thanks to Birmingham’s Green Doctor service.
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We put all our legal eagle eggs into one basket
Following a rigorous tendering process Birmingham-based Anthony Collins Solicitors has been chosen as our primary legal advisors.
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