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Welcome
Welcome to our first ezine for partners and stakeholders. We will be sending it out regularly and we will include key items of news including new projects, milestones and successes.
We will also offer quirky facts and opportunities to get more involved in our work.
We hope you enjoy the read.
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Did you know?
There are more than 1,800 social housing providers in England, currently managing around 1.7 million homes and housing at least twice that many people. |
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Future jobs boost for long-term unemployed
Young people in Birmingham are amongst the hardest hit in the UK by unemployment during the recession, but thanks to funding we are helping them back into employment.
Read more... |
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Customer service excellence for Family
We have become one of just six housing organisations in the West Midlands to achieve a prestigious accreditation.
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We have achieved the Customer Service Excellence standard which recognises the efforts of our staff who work hard to deliver first-class services.
Our staff demonstrated compliance against the standard’s five key elements; customer insight, timeliness and quality of service, information and access, the culture of the organisation and delivery.
Our chief executive Tim Sewell said: “The Customer Service Excellence standard demonstrates our commitment to customer service through leadership, as well as embedding it into service delivery and the management process.
“I would like to thank all of our staff, partners and residents who helped us to achieve the accreditation.”
The new standard has replaced the former Charter Mark accreditation and the certification is valid for three years, subject to ongoing monitoring. |
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Green doctors prescribe Birmingham residents eco measures
Households in Birmingham are being encouraged to get an energy-saving health check thanks to a ‘green doctor’ service.
Read more... |
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Family Housing gets national award shortlist success
One of our residents and a team of staff were given national recognition when they were shortlisted for two national awards within the affordable housing sector.
Read more... |
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New board members join Family
We are delighted to welcome two new board members who are bringing a wealth of knowledge to the organisation.
Read more...
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Chris gains new role as
Head of Property
We are pleased to announce that Chris Cartwright has been appointed to the new role of Head of Property at Family Housing.
Read more... |
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Family puts customers first
Our customers are at the heart of what we do. As part of the new regulatory guidelines for housing providers we are looking at new ways we can continue to improve our customer involvement.
Read more...
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?Bordesley House, 44/46 Coventry Road, Birmingham B10 0RX
Tel: 0121 766 1100 Fax: 0121 766 5115
Email: post@family-housing.co.uk.
Family is a charity (No. 16763R) registered in England under the Industrial & Provident Societies Act 1965-1978 and under the Housing Associations Act 1985 (No. LH 0713).
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