Please contact us as soon as possible if your neighbours are causing anti-social behaviour.
We take complaints of nuisance and anti-social behaviour very seriously and will take swift action against it. Tenants who behave in an anti-social manner risk losing their home and may find it difficult to be re-housed in the future.
Once you contact us to make a complaint of anti-social behaviour your complaint will be recorded and you will be offered an interview within 5 working days. If your complaint is more serious, for example where you have been threatened or there has been actual violence, we will arrange to meet with you within 1 working day.
How to contact us
Please phone us on 0121 766 1100 8am-8pm Monday to Friday or 8am-1pm on Saturday mornings. You can also e-mail us at email@example.com or contact your Family Housing Neighbourhood Officer.
Who is your Neighbourhood Officer?
At Family we have three Neighbourhood Officers to help you with managing your tenancy and anti-social behaviour issues. Please call 0121 766 1100 to contact the Neighbourhood Officer for your area.
Lee Williams is Neighbourhood Officer for West Birmingham i.e. Rubery, Edgbaston, Winson Green, Kings Norton
Marsha Cooke is Neighbourhood Officer for North Birmingham i.e. Handsworth, Lozells, Erdington, Smethwick
Faye Tuite is Neighbourhood Officer for East Birmingham i.e. Bordesley, Small Heath, Stechford, Moseley
Other help available
Birmingham City Council
Environmental Health Department – 0121 303 5466
Deal with certain forms of nuisance, including noise, dumped rubbish and dogs that bark constantly or foul communal areas.
West Midlands Police – 0845 113 5000
Can take action to address a variety of criminal activities including criminal damage, harassment, dealing or using illegal drugs and keeping of dangerous dogs. If you think there is criminal activity or if you have been threatened or subjected to violence, you should contact the police as well as letting us know.
Crimestoppers – 0800 555 111
Birmingham City Council – 0121 442 5600
Victim Support – 0845 303 0900
Women’s Aid (Birmingham) – 0121 685 8687
Women’s Aid (Sandwell) – 0121 552 6448