The Gas Safety (installation and use) Regulation 1998; regulation 36 Duties of Landlords: places important duties on landlords of domestic property to ensure that gas installation pipework, gas appliances (other than an appliance that the tenant is entitled to remove from the premises) and their flues are maintained in a safe condition.

Family Housing Association carries out effective annual maintenance of the Associations appliances within your home and we promise to service all Family owned appliances every year to ensure safety.

Family will keep a record of the service and a copy of the landlord’s safety record sheet will be issued to you for signing at the time of the service.

Stringent procedures are in place to ensure gas servicing is managed safely and effectively; broadly the key steps 1 to 4 (as below) are used.

We cannot stress too highly the importance of these checks being carried out. Every year at least 30 people die as a result of carbon monoxide poisoning caused by faulty gas appliances which have not been serviced properly.

The annual gas safety test and service is for your safety and that of your family and friends, please help us by ensuring reasonable access is available.

Key Steps

1. Family Housing Association takes all reasonable steps to ensure access to your home. The approved gas servicing contractor will make an appointment direct with you and the Association will write informing you that the service is due, usually 4 weeks before the due date. This letter will act as a prompt asking you to ring the service team applicable to book up an appointment.
2. Family Housing Association will write a further letter 1 week after the first letter asking you again to book up an appointment.
3. Family Housing Association will write a third and final letter 1 week after letter 2 asking you to ring the maintenance services department with a view to arranging access to your home.
4. If Family Housing Association has not been notified accordingly your failure to allow access will result in a notice seeking possession of your home.
5. If Family Housing Association takes the matter to the courts you may have to pay for the costs incurred by the Association.