View your rent account, pay your rent on-line, report a repair, report a complaint and get involved with other Family Housing residents. Please view the menu options opposite which are full of information on our services to you.
Handy Person Service
Our Handy Person service is open to all Family Housing residents at £20 per hour or a reduced rate of £15 per hour for Family 1st Class members. We can help with fitting shelves, curtains, internal doors, pictures, light shades, light bulbs, locks, mirrors, draught proofing, home energy advice and more. For full details please call us on 0121 766 1100 or e-mail us at email@example.com.
Compliments and Complaints
We always want to improve our services and welcome your comments. Please let us know your thoughts in compliments & complaints.If you have any questions or need further information, then please contact us, or phone us on 0121 766 1100.
Residents Information video - please click to download a short film explaining the services we provide.
Service 1st, Customer 1st and Family 1st Class
Service 1st - Our service standards aiming for excellence. Please click the Service 1st link to view our service standards or download our Service 1st leaflet.
Customer 1st- Getting it right through resident involvement. Please click the Customer 1st link to view our Getting Involved section for more details or download our Customer 1st Leaflet.
Family 1st Class - Resident recognition scheme. Please click the Family 1st Class link for more details on our reward scheme or download our Family 1st Class leaflet.
For more information
For more information on our services, please see our range of leaflets available below. To view, please click on the title of the leaflet you are interested in. The leaflets will be translated if you are using Google translate.
Family Housing Leaflets:
Make your home more comfortable
Aids and Adaptations -
Anti Social Behaviour - Social Behaviour and Neighbour Dispute Leaflet
Asbestos in the Home - Guidance for tenant
Compliments, Comments and Complaints - Compliments, Comments and Commplaints
Domestic Abuse - Don't suffer in silence
Estate Services - Maintaining where you live
Gas Servicing - Give us access and be safe
Moving On - Vacating your home
Paying your Rent - Ways to pay and rent arrears
Repairs and Maintenance - Caring for your home
You and Your Home - Your responsibilities
You and Your Home
Caring for Your Home
Keeping safe and warm in Winter
If you are over 60, disabled or on a low income you may be able to get financial help with heating your home. For example, you may be entitled to a Cold Weather Payment, a Winter Fuel Payment or an energy grant. You may also be able to get benefits that help you make home improvements, such as insulation.
Click below to find out about the schemes and benefits available, and if you are eligible for help.
Help with heating your home
Cold Weather payment
Insulation and heating