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Residents Services
 

Residents Services


 

Our residents services section on this website allows you to view you rent account and pay your rent on-line, report a repairreport a complaint and get involved with other Family Housing residents.

We provide a wide range of services from helping you find suitable accommodation and providing homes to buy at low cost, to arranging residents meetings and providing help and support with your tenancy. Please view the menu options opposite which are full of information on our services to you.

We are always seeking opportunities to improve our services and welcome your comments. If you have any feedback then please let us know your thoughts in compliments & complaints.If you have any questions or need further information, then please do not hesitate to contact us, or phone our Customer Services Team on 0121 766 1100.

Residents Information video - please click to dowload a short film explaining the services we provide.

Service Standards Resident Involvement Resident Recognition Scheme

Service 1st - Our service standards aiming for excellence. Please click the Service 1st link to view our service standards or download our Service 1st leaflet.

Customer 1st- Getting it right through resident involvement.Please click the Customer 1st link to view our Getting Involved section for more details or download our Customer 1st Leaflet.

Family 1st Class - Resident recognition scheme. Please click the Family 1st Class link for more details on our reward scheme or download our Family 1st Class leaflet. 

Family Housing Leaflets

For more information on our services please see our range of leaflets available below. To view, please click on the title of the leaflet you are interested in. The leaflets will be translated if you are using Google translate.

Aids and Adaptations Leaflet
Asbestos in the Home Leaflet
Compliments, Comments and Complaints leaflet
Domestic Abuse Leaflet
Estate Services Leaflet
Gas Servicing Leaflet
Moving On Leaflet
Paying your Rent Leaflet
Repairs and Maintenance leaflet

Looking for work? Need help with training? 

Family also seeks training opportunities for our tenants and helps provide skills to get into work. If you would like further information please call us on 0121 766 1100.


  Rent account
  Residents Handbook
  Service 1st - Our Service Standards
  Customer 1st - Resident Involvement
  Family 1st Class
  Tenancy support
  Home contents insurance
  Mutual exchange
  Transfers
  Moving on
  Compliments & Complaints