Involving our residents in what we do is important to help us improve our services and achieve value for money. We are committed to ensure resident Involvement is meaningful, that we are meeting residents’ needs and putting our customers first.

How you can get involved – view our menu of options so you can have your say. Includes surveys, mystery shopping, service groups and much more…..

Residents support and training opportunities – our resident involvement team can help you develop new skills.

You Said, We Did – view the changes we have recently made following customer feedback.

You can also check out the latest resident involvement news in our Customer 1st news bulletin.

For more details, please contact our Resident Involvement Team on 0121 766 1100 or e-mail residentinvolvement@family-housing.co.uk or download a copy of our Customer 1st leaflet.

TSA Co-regulation Champions 2011

In January 2011, the Tenant Services Authority (TSA) recognised Family Housing as a ‘co-regulation Champion’, demonstrating how our residents are making a real difference to service delivery. The TSA selected ten champions from across the country, with Family Housing being the smallest and the only organisation based in the West Midlands. View our co-regulation leaflet for full details.