Resident Involvement - Getting it right together

We recognise the benefits and value that Resident Involvement brings to family. Effective Resident Involvement is important in monitoring the services we provide for you, achieving value for money and helping us to continuously improve the way we do things.

Our Resident Involvement statement, developed from resident’s suggestions, sets out our aims and objectives. We are committing staff and money to make sure that resident Involvement is meaningful, that we are meeting residents’ needs and putting our customers first.

We know there are challenges and barriers to overcome to involve residents effectively. At Family, we aim to involve people from all backgrounds and across all your local areas.

You Said, We Did - download our most recent copy of the actions we have taken following customer feedback. You can also download a copy of our Customer 1st leaflet .

Have your say
Please click on the options below or in the menu box opposite for further details and the range of opportunities we provide for residents to have their say.

How you can get involved - includes surveys, mystery shopping, service groups, magazine articles, focus groups, local residents meetings, residents events and Board member opportunities. 

Residents support and training opportunities - Our dedicated Resident Involvement Team can help residents develop new skills through personal development activities such as confidence building, employment skills, money management.

Customer 1st Residents Newsletter
Our involved residents also produce their own short newsletter. Please click below to view the Customer 1st newsletter.
Customer 1st Issue 1
Customer 1st Issue 2
Customer 1st Issue 3
Customer 1st Issue 4
Customer 1st Issue 5
Customer 1st Issue 6
Customer 1st.Issue 7
Customer 1st Issue 8
Customer 1st Issue 9

To find out more or if you are interested in getting involved please contact our Resident Involvement Team on 0121 766 1100 or e-mail us at residentinvolvement@family-housing.co.uk.