Training and Support for Resident Involvement
Resident training opportunities
We provide opportunities for residents to develop new skills through personal development activities such as:-
Confidence building
Employment skills
Meeting skills
Money Management
Housing Association basics
Equality and Diversity
If you are interested in participating in training or have ideas of training you would like, please contact the Customer 1st Resident Involvement Team on 0121 766 1100 or e-mail residentinvolvement@family-housing.co.uk.
Support
To show our commitment to Resident Involvement, we have:
A dedicated Resident Involvement Team consisting of an Involvement Officer and Involvement Assistant.
An annual budget for involvement, including money to cover travel expenses, caring expenses and incentives.
Customer 1st magazine for residents who have been involved to share experiences and have their say.
An annual programme of training developed in consultation with residents to enable individuals to build up confidence and skills.
A Community Chest Fund where residents groups can access small grants to cover start up costs or run community activities.
Outcomes
All Resident Involvement activities at Family are designed to achieve measurable outcomes both for the resident and for the Association. We would expect to see continuously improving and better value services as a result of Resident Involvement activity.
We will provide feedback on outcomes and actions taken by:
Providing minutes of all meetings.
Holding regular meetings which will ensure we continuously improve services.
Publishing quarterly updates to all residents via GN News and our website.
Producing an annual Impact Assessment to measure who has been involved and the impact their involvement has had on the business.