Resident Recognition Scheme

Family is committed to delivering excellent services and as part of this commitment we have introduced a Resident Recognition Scheme, Family 1st Class.

Family 1st Class values loyal customers who maintain the terms of their tenancy such as paying rent in full and on time, looking after their property and not causing a nuisance to their neighbours.

The scheme recognises this by inviting membership to Family 1st Class and giving customers access to a range of incentives and benefits, which have been developed in consultation with residents.

The aim of the scheme is to build a better relationship with our customers offering an enhanced level of service to members.

Please click on the options below or in the menu opposite for further details on:
Who can be a member
Benefits of membership