Family Housing Association (Birmingham) Ltd

Reality Checking

Residents are contacted quarterly to obtain feedback on all areas of service provision. Visits will be made to residents' homes to ensure we are talking to all residents not just those that attend formal meetings.

	Residents handbook & Service Standards

	Rent account

	Tenancy support

	Getting involved
	- Residents Participation Group
	- Focus Groups
	- Mystery Shopping
	- Surveys
	- Residents Newsletter
	- Residents Annual Report
	- Board Membership
	- Reality Checking
	- Street Representatives


	Home contents insurance

	Mutual exchange

	Transfers

	Moving on

	Compliments & Complaints