Family Housing Association (Birmingham) Ltd

Surveys

Family Housing undertake regular surveys to gain the necessary statistical information we require on our residents and also to help improve the services we provide. The surveys are either by post or telephone and your feedback is invaluable.

	Residents handbook & Service Standards

	Rent account

	Tenancy support

	Getting involved
	- Residents Participation Group
	- Focus Groups
	- Mystery Shopping
	- Surveys
	- Residents Newsletter
	- Residents Annual Report
	- Board Membership
	- Reality Checking
	- Street Representatives


	Home contents insurance

	Mutual exchange

	Transfers

	Moving on

	Compliments & Complaints