You can pay your rent weekly or monthly, but it should always be paid in advance. We offer several ways for you to pay your rent:

Direct Debit – payment made directly from your bank account.

Debit card – payment over the phone on 0121 766 1100.

Rent card - at any Post Office or Pay Point.

Standing Order – you can set this up at your bank.

Visit our office – pay by cheque or debit card.

Cheque - by post sent to our contact address.
On-line - Click on the option to 'Pay my Rent'.

If you have any concerns about being able to pay your rent you must contact us as soon as possible, so we can help you. Anything you discuss with us will remain confidential.

To fulfil your tenancy obligations with Family, you must pay your rent. Failure to do so could result in you losing your home, so please contact us if you think you may be getting into difficulty. Please also look at our page on money and debt advice.

To contact us, please call 0121 766 1100 or e-mail post@family-housing.co.uk

Our advisor areas are as follows:
If you live in:- Alum Rock, Aston, Great Barr, Handsworth, Hockley, Kingstanding, Lozells, Nechells, North Warwickshire, Perry Barr, Saltley, Walsall, Sutton Coldfield, Witton, please call Kam Hayer on 0121 766 1100.

If you live in :- Balsall Heath, City Centre, Edgbaston, Highgate, Kings Norton, Moseley, Sandwell, Small Heath, Smethwick, Sparkbrook, Sparkhill, please call Rubina Sharif on 0121 766 1100.

If you live in:- Acocks Green, Bartley Green, Bordesley/Bordesley Green, Erdington, Hall Green, Harborne, Kings Heath, Ladywood, Rubery, Selly Oak, Selly Park, Stechford, Stirchley, Yardley, Ward End, Washwood Heath, Winson Green, pllease call Leigh Burns on 0121 766 1100.

If you have a number of bills to pay then it is important to work out which are the most important. Please use our budget planner to help you work out your monthly payments.