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Service 1st - Aiming for Excellence


 

The Standards of Service you can expect from Family.


At Family Housing we are committed to putting the needs of our customers first. Service 1st details the standards you can expect from us across all the services we provide to you.

These standards have been drawn up in consultation with our customers and by publishing them, we are giving you the opportunity to see if we are performing as well as we should be. You can do this by looking at our performance tables below.

Please click our options below or in the menu box opposite to see our service standards on the following:-


Delivering Customer Care Excellence
Communicating with and involving residents
Responding to your complaints
Letting our homes
Collecting rent
Maintaining your home and repairs
Managing tenancies and providing support
Managing leasehold and Shared Ownership properties


You can also download a copy of our Service Standards Leaflet.

How well did we do?

 

To view our most recent Service 1st performance against targets, please click on the link below.

Service 1st Performance


If you would like any further information on Service 1st, please call us on 0121 766 1100.


  Rent account
  Residents Handbook
  Service 1st - Our Service Standards
  - Customer Care Excellence
  - Communicating with & involving Residents
  - Responding to complaints
  - Letting our homes
  - Collecting rent
  - Maintaining your home & repairs
  - Managing tenancies & support
  - Leasehold & shared ownership properties
 
  Customer 1st - Resident Involvement
  Family 1st Class
  Tenancy support
  Home contents insurance
  Mutual exchange
  Transfers
  Moving on
  Compliments & Complaints