The Standards of Service you can expect from Family.
At Family Housing we are committed to putting the needs of our customers first. Service 1st details the standards you can expect from us across all the services we provide to you.
These standards have been drawn up in consultation with our customers and by publishing them, we are giving you the opportunity to see if we are performing as well as we should be. You can do this by looking at our performance tables below.
Please click our options below or in the menu box opposite to see our service standards on the following:-
Delivering Customer Care Excellence
Communicating with and involving residents
Responding to your complaints
Letting our homes
Collecting rent
Maintaining your home and repairs
Managing tenancies and providing support
Managing leasehold and Shared Ownership properties
You can also download a copy of our Service Standards Leaflet.
How well did we do?
To view our most recent Service 1st performance against targets, please click on the link below.
Service 1st Performance
If you would like any further information on Service 1st, please call us on 0121 766 1100.