Collecting rent

We will:

Ÿ         Offer you a wide range of ways to pay your rent and other charges.

Ÿ         Give you clear information about what your rent and other charges cover.

Ÿ         Send you a clear statement of your rent account quarterly or anytime on request.

Ÿ         Contact you as soon as your rent account falls into arrears to tell you how much you owe and agree how you will pay the amount owed.

Ÿ         Visit you at home to discuss your rent account or make an appointment to see you in the office, whichever is more convenient to you.

Ÿ         Provide help and advice to claim and access the right benefits and direct you to other agencies for general debt advice if needed.

Ÿ         Take firm but fair action if you continue to have rent arrears and only take legal action if necessary.

Ÿ         Keep you advised of any actions we are taking.