To ensure your home is well maintained, through our Service 1st offer we will :

·       Attend to emergency repairs within 24 hours.

·       Complete urgent repairs within 7 calendar days.

·       Complete routine repairs within 31 calendar days.

·       Carry out an annual gas safety check and service.

·       Acknowledge your request for an adaptation within 3 working days.

·       Notify you within 7 days of receiving the decision about your adaption request.

In addition we promise to…

·       Provide a variety of ways to report a repair including by phone, email and via our website.

·       Give you an appointment for all urgent and routine jobs, including the option of an evening or weekend appointment.

·       Provide a repairs service for out-of-hours emergencies.

·       Inspect a proportion of completed repairs to ensure work is completed to a high quality.

·       Tidy up any mess we create whilst carrying out a repair.

·       Carry out a number of planned and cyclical works such as decorating communal areas and replacing kitchens and bathrooms.

·       Ensure all our empty homes meet the agreed re-let standard.

·       Offer you advice on saving energy in the home.

·       Provide a subsidised handyperson service.