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leasehold and Shared Ownership
 

Our Service Standards


 

Managing Leasehold and Shared Ownership Properties

We will:

Ÿ         Give you a handbook detailing the services we provide.

Ÿ         Consult you about any change to the services provided and send you an annual service charge statement one month before new charges are applied.

Ÿ         Send you a quarterly statement of your rent account if you are a shared owner.

Ÿ         Consult with you about any improvements or major works that we intend to carry out to your home.


  Rent account
  Service Standards - Our local offer
  - Getting it right together
  - Your Home
  - Where you live
 
  Customer 1st - Resident Involvement
  Family 1st Class
  Home contents insurance
  Mutual exchange
  Transfers
  Moving on
  Compliments & Complaints
  Leaseholders