Managing tenancies and providing support
We will:
Visit all new tenants at home within 4 weeks of the start of their tenancy.
Discuss with you any issues or problems that you may have about your tenancy in our offices or visit you at home by appointment.
Acknowledge any complaints of nuisance or anti-social behaviour within 24 hours.
Visit you within 24 hours of a serious complaint being made, for example regarding harassment or domestic violence.
Interview you within 5 working days for all other less serious complaints of nuisance or anti-social behaviour.
Provide you with diary sheets within 3 working days of your complaint to help you keep a record of any nuisance or anti-social behaviour you are experiencing.
Agree and send you an action plan detailing what we are going to do in response to your complaint and keep you up to date with any action we take.
Work with the Police and other organisations to resolve problems.
Provide a free and confidential housing support service to help you if you are having difficulty with your tenancy.
Contact you within 5 working days of receiving a request for support.
Jointly agree with you the services you need and the action required, providing you a copy of the agreed support plan.