To help keep the area where you live in good condition, our Service 1st offer states that we will…

·    Arrange to visit all new tenants within 20 working days of the start of the tenancy.

·    Visit you within 10 working days of a request for a transfer and advise of the decision within 10 working days of the visit.

In addition we promise to…

·    Carry out regular estate inspections.

·    Keep you up to date with details of your Neighbourhood Officer.

·    Offer you a variety of ways to pay your rent and other charges.

·    Give you clear information about what your rent and other service charges cover.

·    Offer free confidential debt and money advice.

·    Work with other organisations to improve the areas where you live.

·    Assist you to find employment or training opportunities.

·    Let our properties through a system that provides options and choice.

If you experience anti-social behaviour our Service 1st offer states that we will…

·    Visit you within 1 working day of a serious complaint of anti-social behaviour, for example, hate crime or other violent incident.

·    Contact you within 5 working days of receiving all other complaints of anti-social behaviour.

In addition we promise to…

·    Agree a plan of action with you.

·    Work in partnership with other organisations, such as the Police, to resolve the issue.