Service 1^st is the service offer you can expect from us in three key areas; Getting it Right Together, Your Home and Where You Live.

These service standards have been produced in consultation with residents to make sure we focus on your top priorities.

How did we do?

Click and view our most recent Service 1^st performance to see the areas where we are doing well and those areas where we need to improve.

Does this apply to me?

Our Service 1^st offer applies to all our customers including Shared Owners. However, we also recognise that everyone has different needs and we want to ensure our services are accessible to all. This may mean that, where appropriate, we work with external agencies that support particular groups such as people with learning disabilities.

If you would like to speak to us about Service 1^st, please contact us.