Benefits of membership

Family 1st Class gives access to a range of incentives and benefits including:

·   In Touch
Members will be entitled to an annual home visit carried out by their Neighbourhood Officer to ensure everything is going well with their tenancy and also to address any outstanding issues or concerns you may have.

·   Loyalty Gifts
Members will receive loyalty gifts from Family in celebration of 10, 20 and 30 years as a valued customer of the Association.

·   £75 Goodbye Bonus
Members who are moving on to a new home and who end their tenancy will, subject to a property inspection, be entitled to £75.

·   £500 Quarterly prize draw
Members will be eligible for entry into quarterly competitions which will be publicised in our residents newsletter, Good Neighbours. The winners will receive prizes up to a cash value of a minimum of £500.

Points mean Prizes
Members who attend Resident Involvement events as part of Customer 1st will be eligible to collect and cash in “Points mean Prizes” where their points can be exchanged for goods of their choice through the Family Housing Trust Fund.

If you are interested in finding out more about Family 1st Class and to ensure you have access to all the benefits and incentives it offers please contact us on 0121 766 1100. We look forward to hearing from you.