Communicating with and Involving Residents.
We will:
Give all new residents a copy of our Welcome Pack and send you a quarterly newsletter and an annual report that details all our performance in the previous year.
Produce and publicise an annual Resident Involvement Statement in partnership with you.
Provide a variety of ways for you to get involved, including surveys, focus groups, mystery shopping, service groups and board membership.
Publish an annual programme of resident involvement activity and training opportunities that you can get involved in.
Publish quarterly updates on how we have responded to your feedback and involvement and how services have improved as a result.