Maintaining your home and carrying out repairs
We will:
Respond to emergency repair requests within 24 hours.
Respond to urgent repair requests within 7 calendar days.
Respond to routine repair requests within 31 calendar days.
Provide a repairs telephone service for out of hours emergencies.
Offer appointments on all urgent and internal routine jobs.
Carry out an annual gas safety check and service plus a smoke alarm check.
Inspect 10% of all completed repairs to check on the quality of the work carried out.
Provide a cyclical programme of external decorating and other communal works.
If you have a need for an adaptation to your home we will visit you within 15 working days of your request to discuss your needs and what help we can provide.